Terms of Service and Public Offer - INBALANCE

1. Definitions

• Service - the website/landing page and related communication channels of the brand, including questionnaires, materials, and support.
• Client (User) - an individual using the Service and/or purchasing a Package.
• Package - the selected scope of support for a specified period (for example: 1 week, 2 weeks, 3 weeks), as described on the payment page/offer.
• Materials - any files, tables, instructions, recipes, templates, and other content elements provided to the Client.
• Star/Points Method (Method) - an internal system of categorization and simplified nutritional evaluation developed by the brand.

2. Acceptance of Terms

• By paying for a Package, checking the consent checkbox, and/or using the Service, the Client confirms that they have read and accepted these Terms, the Privacy Policy, and the Refund Policy.
• If the Client does not agree with these documents, they must stop using the Service and refrain from making any payment.
• The Client confirms that they are at least 18 years old or otherwise legally capable of entering into binding agreements under applicable law.

3. Subject of the Offer and Description of Services

• The Operator provides the Client with informational and consultative support related to nutrition and habits within the selected Package.
• The Service is not a medical service, does not provide diagnosis or treatment, and does not replace consultation with a licensed physician.
• Until the application is launched, communication and support may be provided via messaging platforms and/or email. Nutrition plans may be delivered in branded table format (for example, PNG file) and/or other digital files.
• The first personalized weekly plan is created after receiving and processing the Client questionnaire/data and is delivered within a reasonable timeframe, typically within 1–3 business days, unless otherwise agreed.
• The Client understands and agrees that the services are provided in digital format and are considered commenced upon delivery of the first personalized plan or materials.

4. Star/Points Method: Status and Restrictions

• The Star/Points Method is a proprietary system of the brand designed to simplify food selection and nutritional structure.
• Stars/points/numbers are not medical indicators, laboratory values, or clinical recommendations.
• The Client receives a limited right to use the Method solely for personal use within the paid access period. Copying, distribution, publication, transfer to third parties, commercial use, or creation of derivative products or courses based on the Method without written permission from the Operator is strictly prohibited.
• Any unauthorized use of the Materials or Method may result in termination of access and potential legal consequences.

5. Client Responsibilities

• Provide accurate information in questionnaires, including information regarding allergies, restrictions, medical conditions, pregnancy/lactation, and medications (if applicable).
• Follow recommendations responsibly and discontinue them if health conditions worsen, seeking medical advice from a licensed physician.
• Respect communication guidelines and refrain from abusing communication channels or submitting excessive sensitive documents unnecessarily.
• Not share Service access or Materials with third parties.
• The Client is responsible for maintaining the confidentiality of access data and for all actions performed under that access.

6. Payment

• Payments are processed via payment provider(s): PayPlus (credit card, Bit, Apple Pay / Google Pay, QR payment where available). Available methods are displayed on the payment page.
• The Operator does not store full credit card details. Payment processing is handled by the payment provider.
• Subscription and recurring payment terms (if applicable) are described in a separate document titled "Subscription and Recurring Billing Terms."
• By making a payment, the Client confirms that they are the lawful holder of the payment method used or have lawful authorization to use it.
• The Client agrees that payment processing is performed by third-party payment providers in accordance with their applicable terms.

7. Refunds and Cancellations

• Refund and cancellation terms are described in the separate document "Refund and Cancellation Policy," which forms an integral part of these Terms.
• Where applicable law provides mandatory consumer rights regarding cancellation or refunds, such laws shall apply.
• The Client agrees to first contact the Operator support team to resolve any payment issues before initiating a chargeback or dispute through the bank or payment provider.

8. No Guarantee of Results

• Results of the Service vary individually and depend on multiple factors including health, sleep, stress, activity level, and adherence to recommendations.
• The Operator does not guarantee specific results (weight, measurements, metrics, or other outcomes).

9. Limitation of Liability

• To the maximum extent permitted by applicable law, the Operator shall not be liable for indirect, incidental, or consequential damages arising from independent Client decisions.
• The total liability of the Operator for any claim shall not exceed the amount paid by the Client for the most recent Package or billing period, unless otherwise required by law.
• The Operator is not responsible for failures or actions of third-party services, including payment systems, hosting providers, communication providers, or software providers.

10. Intellectual Property

• All rights to the Service, Materials, and Method belong to the Operator or its licensors.
• The Client is granted a limited, non-transferable license for personal use of the Materials within the paid access period.
• Any copying, distribution, reverse engineering, or commercial use of Materials without permission is strictly prohibited.

11. Changes to Terms

• The Operator reserves the right to update these Terms by publishing a new version on the Service website/page.
• Continued use of the Service after updates constitutes acceptance of the revised Terms.

12. Service Availability

• The Operator makes reasonable efforts to ensure Service availability but does not guarantee uninterrupted, timely, or error-free operation.

13. Force Majeure

The Operator shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including but not limited to: payment system failures, messaging platform failures, server outages, government actions, sanctions, emergencies, military actions, or infrastructure failures.

14. Right to Refuse Service

The Operator reserves the right to suspend or terminate services in cases of:

• violation of these Terms;
• abuse of communication channels;
• aggressive, abusive, or bad-faith behavior.

15. Governing Law and Jurisdiction

• These Terms are governed by the laws of the State of Israel.
• Any disputes shall be resolved in the competent courts at the Operator place of registration, unless otherwise required by mandatory law.