Refund and Cancellation Policy – INBALANCE
Version 1.0
This Refund and Cancellation Policy forms an integral part of the Terms of Service and applies to customers of the INBALANCE service subject to the “Scope” section below
Scope
This Policy applies to INBALANCE personal coaching programmes.
The purchase, cancellation and refund of the ready-made digital programmes INBALANCE GO30 and INBALANCE GO30 Plus are governed by a separate document — “INBALANCE GO30 / GO30 PLUS — Terms of Use and Cancellation and Refund Policy” (inbalance-method.com/go30-terms). This Policy does not apply to those programmes.
1. General Principles
We provide digital access and consultation-based informational services. Refund eligibility depends on whether the service has begun.
If applicable consumer protection laws provide mandatory cancellation or refund rights, such laws will apply.
Refunds, if applicable, are issued only to the original payment method used during purchase.
2. When the Service is Considered Started
The service is considered started when the customer receives the first personalized nutrition plan based on their submitted questionnaire and personal data ("First Plan").
Delivery of the First Plan constitutes substantial performance of the service.
3. Cancellation Before Service Start
If the customer cancels before receiving the First Plan, a refund will be issued, minus any non-refundable payment processing fees, unless otherwise required by law.
Refunds, if applicable, are processed within up to 10 business days to the original payment method.
4. Cancellation After Service Start
Once the First Plan has been delivered, the service is considered substantially performed and is generally non-refundable.
Exceptions may apply if required by law or if the service cannot be provided due to operator fault.
Digital services, personalized plans, and consultation materials are considered delivered and non-refundable once provided.
5. EU Consumer Rights
For customers in the European Union, the right of withdrawal for digital services is waived once service delivery begins, provided the customer consented to immediate service start.
6. Partial Service
Services provided as a bundled package are considered started upon delivery of the First Plan.
7. Rescheduling / Pause
Before receiving the First Plan, the service start date may be postponed upon request and approval.
After delivery of the First Plan, pause or rescheduling is not guaranteed.
8. How to Request Cancellation or Refund
Send a request to: [email protected]
Subject: Refund/Cancellation
Include: Full name, email or phone number, payment date, payment amount, reason for request.
Customers are encouraged to contact support before initiating a chargeback.
9. Operator Contact Information
Operator: Fiteco Ltd (brand INBALANCE)
Email: [email protected]
